Returns & Refunds Policy

1Return Eligibility

Customers may request a return within 30 days of receiving their order, provided the following conditions are met:

• The item is unused and in its original condition.
• The item is returned with its original packaging, where applicable.
• The product is not damaged due to misuse or improper handling by the customer.
• Proof of purchase or a valid order number is provided.

Certain products may be excluded from returns where permitted by applicable law. Any such exclusions will be disclosed on the relevant product page or before purchase.

2Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.

To help us resolve the issue, please provide:

• Your order number.
• A description of the issue.
• Clear photographs of the damaged, defective, or incorrect item, where applicable.

After reviewing your request, we will work with you to determine an appropriate resolution, which may include a replacement, exchange, or refund.

3How to Request a Return

To initiate a return, please contact our customer support team using the contact information provided below.

Please include:

• Your full name.
• Order number.
• Product name.
• Reason for the return.

Our team will review your request and provide return instructions if the return is approved.

Please do not send products back without receiving return instructions from our support team.

4Refund Process

• Once an approved return has been received and inspected, we will notify you of the refund decision.
• If approved, the refund will generally be issued to the original payment method.
• Refund processing may take approximately 5–10 business days after approval, depending on the payment provider and financial institution.

The time required for the refund to appear in your account may vary depending on your bank or payment provider.

5Return Shipping Costs

For eligible returns due to a damaged, defective, or incorrect item, we will provide appropriate return instructions and address applicable return shipping costs.

For other approved returns, return shipping costs may be the customer's responsibility unless otherwise stated or required by applicable law.

Original shipping charges, if any, may be non-refundable unless the return results from an error on our part or applicable law requires otherwise.

6Exchanges and Replacements

If you receive a damaged, defective, or incorrect item, we may offer a replacement or exchange, subject to product availability.

If a replacement is unavailable, an appropriate refund may be provided.

7Cancellations

If you wish to cancel an order, please contact us as soon as possible after placing it.

We will make reasonable efforts to cancel orders that have not yet entered the fulfillment or shipping process.

Once an order has been processed or shipped, cancellation may no longer be possible. In such cases, customers may request a return in accordance with this policy.

8Non-Returnable Items

Certain items may not be eligible for return due to hygiene, safety, personalization, or other applicable restrictions, where permitted by law.

Any applicable non-returnable conditions will be clearly communicated before purchase.

This section does not limit any rights customers may have under applicable consumer protection laws.

9Contact Us

If you have questions about returns, refunds, exchanges, or cancellations, please contact us.

Business Name: Campos Home INTL
Legal Business Entity: Campos INTL
Business Address:
8629 Breanna Ct
Sacramento, CA 95828
United States

Email: info@camposhomeintl.com

Business Hours:
Monday – Friday: 9:00 AM – 5:00 PM (Pacific Time)

We appreciate your business and thank you for choosing Campos Home INTL.